Privacy Policy

1. Who we are

Bookwire is a service operated by Emilio Ciccotelli (sole proprietor), based in New York, United States. Bookwire provides online booking pages for small electrical contractors. You can contact us at emilio@getbookwire.com.

2. Information we collect

When you submit a booking through a contractor's Bookwire-powered page, we collect:

• Your name, phone number, and email address
• The service request details you provide (work type, description, photos, ZIP code)
• Optional photos you choose to upload
• A preferred appointment time, if you select one

When a contractor signs up with Bookwire, we collect their business name, contact email, business phone, service area, and configuration preferences.

We do not use third-party tracking pixels, ad networks, or analytics cookies on booking pages.

3. How we use information

• To forward your booking request to the contractor you booked with
• To send you an email confirmation of your booking
• To send the contractor an SMS and/or email alert about your booking
• To operate, maintain, and support the booking service

4. Who we share information with

We share booking information only with the specific contractor whose booking page you used. We use the following service providers to operate Bookwire:

• Supabase — database and file storage hosting
• Vercel — application hosting and content delivery
• Resend — transactional email delivery
• Twilio — SMS delivery to contractors (not to customers)
• Cal.com — appointment slot scheduling, when used by the contractor

We do not sell, rent, or trade your personal information. We do not share information for third-party advertising.

5. SMS and consent

SMS notifications are sent only to contractors (business owners) who have signed a service agreement with Bookwire. Customers booking through a Bookwire page do not receive SMS from us. Contractors can opt out of SMS at any time by replying STOP to any Bookwire SMS, or by emailing us at emilio@getbookwire.com.

6. Data retention

We retain booking records for as long as your contractor relationship with Bookwire is active, and for up to 24 months after termination for record-keeping and dispute resolution. You can request earlier deletion by emailing us.

7. Your rights

You may request a copy of the personal information we hold about you, request correction of inaccurate information, or request deletion of your information, by emailing emilio@getbookwire.com. We will respond within 30 days.

8. Security

We use industry-standard security measures including TLS encryption in transit and encryption at rest in our database. We restrict access to personal information to authorized personnel who need it to operate the service.

9. Children

Bookwire is intended for use by adults arranging electrical services. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

Questions about this policy or your personal information: emilio@getbookwire.com